Get in Touch With Us
Got a question about an online casino review, spotted something that needs updating, or just want to share feedback on our pokies coverage? We would love to hear from you. This page covers how to get in touch and what you can expect once you do.
The Best Way to Reach Our Team
Email is the quickest and most reliable way to contact us. Write to us at [email protected] and a member of our team will read your message personally — we don't rely on automated replies to do the talking.
We aim to respond within two working days. If your enquiry is urgent or time-sensitive, mention that clearly in your subject line so we can prioritise it.
What We Can Help With
We cover a lot of ground on this site, from Australian online casino reviews and pokies guides to bonus terms and payment methods. Here's what people usually get in touch about:
- Casino and pokies questions — Want more detail on how we assess a particular operator, its game library, or its payment options? Ask away.
- Corrections — Bonus terms, wagering requirements, licensing details and payment options change often at offshore operators. If something on the site looks outdated or incorrect, please tell us so we can check and update it.
- Content suggestions — If there's a topic around online gambling in Australia — a payment method, a game type, a specific operator — you'd like us to cover in more depth, let us know.
- Partnership and business enquiries — If you represent a casino operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone close to you needs support around gambling, tell us in your message. We'll point you toward appropriate Australian responsible-gambling resources.
Before You Write to Us
A few things are worth knowing upfront, since they come up often in messages we receive:
- We review, rate and rank online casinos that accept Australian players — including operators such as VegasNow, Wincrown and Casea — but we are not a casino operator ourselves and cannot process deposits, withdrawals or account issues on anyone's behalf. For those matters, contact the casino's own customer support directly.
- All the casinos we cover are offshore operators, licensed outside Australia, since there is no domestic online casino licensing regime here. If you have questions about how licensing and regulation affect you as a player, our reviews and our page on trusted casinos for UK players outside GamStop may offer useful context, even if your situation is Australia-specific.
- Our editorial ratings reflect independent research into factors like game selection, payment options, licensing and bonus terms — they are not paid placements, and commission from any operator never decides where a brand sits on our list.
- You must be 18 or over to gamble online. If you're contacting us about a concern involving a minor or someone who may be gambling beyond their means, please flag this clearly so we can respond appropriately.
What Happens After You Send a Message
Every message is read by a real person on our team, not filtered through a bot. Depending on the nature of your enquiry, we may forward it to whoever handles that area — editorial, corrections, or partnerships — but you'll always get a genuine response, not a template.
During busier periods our response time may stretch slightly beyond two working days. If you haven't heard back and it's been a while, feel free to follow up — messages occasionally go astray.
Keeping Our Reviews Honest
We treat reader feedback as part of how we keep our online casino reviews accurate and useful. If something you read here about a bonus offer, a payment method or a licensing detail didn't match what you experienced with an operator, we want to know. It helps other Australian players get a clearer picture before they sign up anywhere.
Thanks for taking the time to read this far — we look forward to hearing what's on your mind.